eSIM EXPLAINED

eSIM is the latest technology for mobile devices that will ultimately remove the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace their SIM card.​

You can download plans from different networks straight to a mobile device without requiring a physical SIM Card. An eSIM performs the same function as a SIM card but removes the requirement to physically swap SIMs when switching between network providers.

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OUR TOP eSIM QUESTIONS

What is a travel eSIM? How does it work?
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A travel eSIM is a digital SIM that connects you to a mobile network in any country without needing a physical SIM card. It can be activated with a few changes in your phone settings, giving you access to mobile data, calls, and texts almost anywhere.

By downloading a travel eSIM from Sim Local, you avoid international roaming charges and connect directly to a local network with an affordable prepaid plan.

How do Sim Local plans work?
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A travel eSIM from Sim Local connects you to trusted local networks in 150+ countries to provide data, calls, and texts at affordable rates. When you purchase a plan from Sim Local, we’ll send you a QR code and instructions to install your eSIM.

Ready to start? Visit our Find My Plan tool to find the right plan in seconds!

Is my phone compatible with eSIM?
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Most devices support eSIM technology nowadays, but it’s not guaranteed. You can check if your smartphone or tablet is eSIM compatible with our compatibility checker.

How do I install a travel eSIM?
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After purchasing a plan from Sim Local, simply follow the guided instructions to get connected. We recommend that you download and install your eSIM on your departure day, and when you have a Wi-Fi connection.

Can I use a travel eSIM alongside my regular SIM card?
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Yes, most modern smartphones support dual SIM functionality, allowing you to receive calls from your regular SIM card and access data on your eSIM simultaneously.

What happens if I run out of data on my travel eSIM?
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You can top up your eSIM plan, depending on the provider (*Smartroam only). Download the Sim Local app to check your data balance* and top up in seconds*.

Are travel eSIMs secure to use?
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Yes! An eSIM uses the same security protocols as physical SIM cards, including encryption to protect your data. And since an eSIM is embedded—it cannot be removed from your device, so is safer than a traditional SIM card.

How do I switch back to my existing plan?
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When you return home, it only takes a few seconds to switch back to your existing plan. Simply go to your phone settings and select your primary SIM card.

What does validity mean?
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Validity refers to the number of days a plan can be used for.

The validity period will start when you install your plan or when you arrive at your destination, depending on the provider. Your plan details will state when the validity period starts.

Can I keep my eSIM if I change my phone number?
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Yes! Your eSIM is associated with your smartphone rather than your operator plan or phone number.

Can I use more than one eSIM at a time?
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You can have several plans on your smartphone and switch between them instantly, depending on where you are and the plan you wish to use. Some devices support a dual-eSIM configuration, but usually you cannot use more than two at the same time. Check your device manufacturer guidelines for more information.

Can I switch between eSIM profiles?
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Yes! You can have multiple active plans (usually up to 10) on your phone and instantly switch between them depending on where you are and the plan you wish to use.  However, some devices will limit the number of eSIMs you can store on your phone. You may need to remove an old eSIM to activate a new one.

What payment methods do you support?
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Sim Local accepts:

  • Visa (including Visa PrePaid, Visa Premium Deferred Debit)
  • Mastercard (including all cards associated with Mastercard (i.e Maestro)
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All credit/debit card transactions on simlocal.com are processed securely by Stripe, to keep your information safe.

When can I install my eSIM?
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We recommend that you download and install your eSIM on your departure day, and when you have a Wi-Fi connection.

Each of our operators have slightly different activation rules, so please check your plan details to understand the validity period (start/end dates) of your eSIM to ensure you get the most out of it.

Sim Local has stores and kiosks at many major airports if you need guidance.

See our store locations.