Travel The world Like a local

An eSIM is the digital version of a traditional SIM card. It's incredibly useful for travel because it keeps you connected in almost any country without roaming charges. Simply download the Sim Local app to activate your travel eSIM in minutes!

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If your travel eSIM hasn't been activated, you can return it for a full refund within 60 days of purchase. Go to My eSIM > Plan Details. If the plan hasn't been activated, you'll see the Return Plan option. Your refund will be processed automatically.

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Questions? Contact us for assistance.

There are lots of ways to pay online:

- Visa (including Visa PrePaid, Visa Premium Deferred Debit)
- Mastercard (including Maestro and other associated cards)
- American Express
- Discover, Elo, JCB, UnionPay, and Diners Club
- Apple Pay
- Google Pay
- PayPal
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To keep your information safe, all credit/debit card transactions on simlocal.com are processed securely by Stripe.

Yes! You can have multiple active plans (usually up to 10) on your phone and instantly switch between them depending on where you are and the plan you wish to use.  However, some devices will limit the number of eSIMs you can store on your phone. You may need to remove an old eSIM to activate a new one.

You can have several plans on your smartphone and switch between them instantly, depending on where you are and the plan you wish to use. Some devices support a dual-eSIM configuration, but usually you cannot use more than two at the same time. Check your device manufacturer guidelines for more information.

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Yes! Your eSIM is associated with your smartphone rather than your operator plan or phone number.

Validity refers to the number of days a plan can be used for.

The validity period will start when you activate your plan or when you arrive at your destination, depending on the provider. Your plan details will state when the validity period starts.

‍Activation is the process of 'switching on' your eSIM, so that it's ready to install and use.

Please ensure you check with your individual plan details or contact customer services if there's an issue activating your plan.

We recommend that you download and install your eSIM on your departure day, and when you have a Wi-Fi connection.

Each of our operators have slightly different activation rules, so please check your plan details to understand the validity period (start/end dates) of your eSIM to ensure you get the most out of it.

Sim Local has stores and kiosks at many major airports if you need guidance. ‍

See our store locations.